One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The purpose of the CSC Analyst is to provide our customers with an initial point of contact for support, provide assistance with the goal of resolving customer issues quickly.

• Handle requests from end-users, via phone or email n a professional manner.
• Use the ticketing and tracking system for crafting records pertaining to incident reports and service requests; including, but not limited to, the gathering of pertinent technical information required.
• Transfer or call out incidents (when required) to the appropriate support level.
• Review case history to assist internal management and external customers with inquires.
• Follow internal processes and procedures to efficiently complete customer support requests.
• Employ diagnostic utilities to aid in solving end-user problems.
• Provide status updates for open requests and incidents.
• Build correspondence, reports, and other documents for customer support.
• Verify customer and site contact information, for primary and alternate communications systems, are correct.
• Perform first-level troubleshooting of Viasat products and services.
• Monitor managed-services and devices using available network tools and systems.
• Maintain and update assigned incident and request tickets.
• Complete assigned developmental training(s)-in person or computer-based-within a designated timeframe.
• Support our internal customers-such as sales, service delivery and field operations-when needed.
• Perform other duties as determined by management.

• At least 2+ years experience in technical support and customer service.
• Good interpersonal skills.
• Ability to work in a fast-paced work environment.
• Experience in using trouble ticketing or helpdesk tools like ServiceNow, Remedy or Salesforce.
• Experience with computer networking.

• Professional and ethical behavior.
• Experience in problem solving and time management.
• Self-motivated.
• Active listening skills.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click .