Requisition ID :497491
Supports the Customer Quality PhS strategy. This key role represents the voice of the customer, in quality and product safety topics, to improve our standing with the customer, advocate for excellent performance, reduce financial risk, and enable optimum business growth. This role is a primary customer quality representative, with accountability to ensure that customer is provided with accurate information, customer requirements are negotiated where necessary, nonstandard commitments made to customer are appropriate, and IFF facilities comply with agreed commitments.
This role advocates for the customer and for a strong quality management system when addressing complaints, issues, and audit findings related to IFF manufacturing facilities and third-party warehouses. The role must achieve and maintain the status of expert within the area of influence in order to successfully communicate and negotiate with customers.
Responsibilities
Qualifications
Preferred Experience
The Pharma Solutions business will be taking on its next chapter of growth as a trusted partner for the
pharmaceutical industry with the announcement to sell Pharma Solutions to Roquette. This move will position Pharma Solutions to expand its industry leadership through continued investment in innovation to meet the evolving needs of pharmaceutical manufacturers and developers worldwide.
The sale is presently expected to close in the first half of 2025, pending regulatory approvals and other closing conditions. The Pharma Solutions business unit will remain a part of IFF until close and, at such time, it will transition to Roquette. In applying for this position, you acknowledge your awareness that the position is a part of the Pharma Solutions business unit and has been identified to transition to Roquette.
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
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Nearest Major Market: Baton Rouge